Privacy policy

Privacy Policy (Last updated: August 24, 2024)

At Soiled, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website and services.  

1. What Information We Collect

  • Information You Provide: When you make a purchase or create an account, we collect personal information such as your name, address, email address, and payment details.
  • Information We Collect Automatically: When you browse our store, we automatically collect your computer's IP address and information about your browser and operating system to improve our website's functionality and understand user behavior.
  • Email Marketing: With your permission, we may send you emails about our store, new products, and other updates.

2. How We Use Your Information

  • To Process Your Orders: We use your information to process your orders, arrange deliveries, and handle returns.
  • To Improve Our Services: We use your information to understand how you use our website and services, so we can improve your experience and offer more relevant products and content.
  • To Communicate with You: We may use your information to send you order confirmations, shipping updates, and respond to your inquiries.
  • For Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these emails at any time.   

3. How We Share Your Information

  • With Service Providers: We share your information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, and send marketing communications. These providers are contractually obligated to protect your information and only use it for the purposes we specify.   
  • For Legal Reasons: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.   
  • In Case of a Business Transfer: If Soiled is acquired or merged with another company, your information may be transferred to the new owners so we can continue to provide our services to you.

4. Shopify

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored on Shopify's secure servers and is protected by a firewall.   

  • Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).   
  • Data Storage: Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that, your purchase transaction information is deleted.   

For more details, you can read Shopify's Terms of Service and Privacy Statement.

5. Third-Party Services

We use a variety of third-party services to help us operate our business, such as shipping providers and email marketing platforms. These providers may collect, use, and disclose your information in accordance with their own privacy policies. We carefully select our third-party providers and ensure they have appropriate data protection measures in place.

6. Security

We take reasonable precautions to protect your personal information. We use industry-standard security measures such as encryption, firewalls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure.   

7. Cookies

We use cookies to enhance your browsing experience and provide personalized content. Cookies are small text files that are stored on your device when you visit our website. You can manage or disable cookies through your browser settings.   

8. Age of Consent

By using this site, you represent that you are at least 18 years old or the age of majority in your state or province of residence.   

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of material changes by email or through a prominent notice on our website.   

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@soiled.in.

Please note:

  • Plant images on our website are for illustrative purposes. The actual plant you receive may vary slightly in appearance.
  • We strive to provide accurate product descriptions, but we cannot guarantee that all information is error-free.

Thank you for choosing Soiled! We appreciate your trust and are committed to protecting your privacy.